Week 5

ITSC 2346 Week 5 Assignment (Graded)

Week 5: Service Desk Operations (Assignment) (Graded)

Answer the following questions.

1. List and briefly describe the four types of customer service and support organizations described in this chapter?
2. Describe two ways that an efficient, effective internal service desk can help reduce costs?
3. Describe two ways an external service desk helps its company sell and support products and services?

Instructions:

• Write your answer in a Word document named “[StudentLastName]_ServiceDesk_Operations”
• Make sure to include your name, date, title of the assignment, and course name.
• Create a Reference List for all sources used in the document.
• Your answer must be 350 words minimum, in 12-point font.
• Submit your completed document to the assignment in Week 5: Service Desk Operations (Assignment) (Graded)