week 3

Watch this video clip and identify the negative state affect and the impact it has on the customers.

Duration: estimated time to complete: 5 min.

Discussion:

In this “Seinfeld” episode, the gang goes out for soup. Before they head off to the store, Jerry Seinfeld tells the group that the soup is excellent; however; the staff is not very friendly.

1. Why is customer service not a priority in this restaurant?

2. How important is customer service to a company’s success?

3. Share an example of your experience with good or bad customer service.

then reply to 2 students.