w2

Prior to beginning work on this discussion forum, read Chapter 12 in your course text, and review the video

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In this discussion, reflect on a past product customer service or support experience, and address the following questions:

• Were the three elements of customer service evident in your customer service and support experience?
• Did the customer service or support experience increase the likelihood of your repeat business with this company?
• Upon reflection, what customer service process changes would you recommend to align this companys process with the high-quality customer service principles as defined in the course text?

Guided Response: Review several of your peers posts. Respond to at least two of your fellow students posts in a substantive manner, and provide information or perspective based on your experience by Day 7 of the week. You are encouraged to post your required replies earlier in the week to promote more meaningful and interactive discourse in this discussion forum. Continue to monitor the discussion forum until 11:59 p.m. (in the time zone in which you reside) on Day 7 and respond with robust dialogue to anyone who replies to your initial post. Each of your responses to your classmates should be at least 100 words in length.