Values-Based Leadership – Task 2

Introduction

In Task 1, you were provided with a scenario in which you assumed the role of a newly hired customer service manager. To help you grow as a leader, you completed the VIA Character Strengths Survey to identify your strengths and opportunities for growth. In this task, you will share your leadership vision with your new team.

Scenario

Now that you have begun your new role as the customer service manager for Corollary Marketing Inc., it will be important for you to introduce yourself as a leader to your team. The purpose of the introduction is to explain how you will use emotional intelligence to incorporate company values, unify the team, and begin to set team expectations.

Corollary Marketing Inc. Company Values:

Excellence: In character, decision-making, and service to our clients and customers, we strive for distinction and actions of which we can be proud. Each of the following values contributes to this overriding charge.

Integrity: We do the right thing, regardless of whether someone is watching. Our word is our bond; we carry a duty of care and responsibility to act ethically.

Humility: We conduct our work without our egos. Our actions embody respect, humility, authenticity, and openness and invite feedback and input. We actively seek ideas and feedback from employees and value every voice and contribution.

Trust: We extend the belief and feeling that others can be relied upon. We strive to be trustworthy by showing compassion and consistency and by communicating with care and truthfulness. We are authentic and transparent.

Growth: Our best today may not be good enough tomorrow, and we continually seek to improve. Both personally and professionally, we aim to accelerate employee learning so that we can become better able to meet customer and company needs.

Respect: We believe that each person (employee, customer, vendor, etc.) has value and rights. We act based on facts and always assume positive intent. We celebrate the differences in people and seek to utilize each persons unique knowledge, skills, abilities, and perspectives.

—————————————————

A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following:

1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario.

2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions:

emotional awareness

accurate self-assessment

self-confidence

3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions:

emotional self-control

transparency

adaptability

achievement

initiative

optimism

4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions.

a. Discuss how unconscious bias may affect ethical decision-making on your team.

b. Describe two types of cognitive bias, including an example of each bias.

5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions:

influence

coaching and mentoring

conflict management

teamwork

inspirational leadership

a. Discuss how you will create a culture of care within your team.

6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) to be effective as a team.

B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

C. Demonstrate professional communication in the content and presentation of your submission.