theoretical part for guest feed back and response in urban h…

Topic 1: Digital Feedback & Service Recovery

Title: The Impact of Digital Guest Feedback on Service Recovery Strategies in Urban Hotels: A

Case Study of Grand Hotel Kochi.

Aim: To analyze how real-time online feedback (Google, TripAdvisor, OTA reviews)

influences the speed and effectiveness of service recovery processes within the hotel.

Methodology: Mixed-Methods. Quantitative analysis of 2 months of recent online

review data and Qualitative interviews with the Guest Relations/Front Office team

regarding their "Service Recovery" workflow.

Expected Outcome: A proposed "Rapid Response Framework" that helps the hotel

minimize negative online sentiment by resolving guest issues before they escalate.

In this suggested topic and objective, there is no objective that, for example, examines service recovery

theory in order to define digital feedback concepts, which should help you to links findings to academic

models.

As a draft example of objectives

1 – To examine scientific literature on digital guest feedback, service quality, and service recovery

models in the hospitality industry.

2 – To identify and classify the primary digital feedback channels used by guests at Grand Hotel Kochi.

3 – To analyse the hotels service recovery Standard Operating Procedures in response to negative digitalfeedback.

4 – To evaluate guest perceptions of service quality following implemented service recovery actions.

5 – To propose a rapid digital service recovery framework for improving online guest satisfaction.

In this case, you have

Objective 1: covers Theoretical part

Objectives 24: cover Analytical part or the empirical part.

Objective 5 : more related to the conclusions.

I want the the full theoretical part to be written asap. I have also provided sample works. It is imperative that the same structure, formatting is followed