Assignment Question(s):
- In your own words, summarize the article. ( 150 200 words ) ( 3 marks )
- To which extent do you agree or disagree with the author point of view that internal customers needs are important as externals to create a true quality environment and Why? ( 150 200 words ) ( 4 marks )
- Discuss the tools needed to operate within the new environment as indicated by the author. ( 150 200 words) ( 3 mark )
Requirements: 150
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