Performance Management System Luxury Car Sales Consultant at…

Project Report in Teams (30% of your grade)

In this project, you will develop a complete performance management system of a

selected job, of your choice. You must start by selecting an organization and a job

within that organization (e.g., Canada post as a company and a mail carriers job), or

you can base your project on a fictional organization and job. In either case, you will

need to provide a description of the organization and the job in your report. Each week

we will discuss one or more aspects of a performance management system, and you will

incorporate that material into your project so you would be developing your project along the way. The final report will be a proposal

for a complete performance management system, including a description, explanation,

and substantiation for each aspect, develop the following phases.

1. Introduction (1 page)
2. Performance Management Strategy and Strategic Alignment (2.5 pages)
3. Performance Measurement Framework and Metrics (2.5 pages)
4. Job Dimension

Description

• Job Title

Luxury Car Sales Consultant

• Primary Objective

Generate vehicle sales while delivering a premium customer experience and protecting brand equity

• Key Tasks

Lead generation, vehicle demonstrations, negotiation, financing coordination, delivery coordination, CRM maintenance

• Contextual Responsibilities

Relationship building, teamwork with service and finance teams, ethical conduct, professionalism

• Reporting Line

Sales Manager

• Performance Cycle

Annual with monthly check ins and semi-annual formal reviews