Performance Improvement Plan: Challenges and Opportunities

Performance improvement plans in healthcare organizations are crucial because they directly impact the quality of patient care, operational efficiency, and overall organizational success. Addressing challenges like resistance to change and limited resources ensures that improvements are sustainable and effective. On the other hand, seizing opportunities such as enhancing patient care and fostering innovation can lead to significant advancements in healthcare delivery. Balancing these considerations helps healthcare organizations navigate the complexities of performance improvement, ultimately benefiting both patients and staff.

Green Valley Hospital (GVH) is identified as a Critical Access Hospital (CAH) that serves a small community. Members of this community have limited access to healthcare, so GVH provides emergency care, primary care, and specialized care. However, GVH only has 30 inpatient beds and a small care team. It is currently facing a lot of challenges.

Complete the following in full before beginning the assessment:

• . (see attached photos for transcript from this challenge.)

Your Job

Your job is to explore issues that are affecting patient care, staff workload, and hospital operations. Your first task is to identify and explain the current issues in the emergency department and explore tools that you might use to address them. Your work will be shared with hospital leadership to help guide their next steps in improving operations and processes within the Green Valley Hospital emergency department.

Use the to complete this assessment. You will be graded on your responses to the following:

• Explain the key issues facing the emergency department at GVH, their impact on patient care, staff workload, and hospital operations, and how these relate to issues in the broader healthcare industry.
• Explain how evidence-based medicine and value-based purchasing could help improve the issues.
• Explain stakeholder roles and impacts on decisions and outcomes.
• Explain whether the identified issues are operational or strategic, including an explanation of the difference between these.
• Discuss how three problem-solving or decision-making tools could be useful in addressing the issues.
• Recommend one tool to address a specific issue, including an explanation for the choice.
• Identify additional questions to ask to help set goals and to develop key performance indicators.
• Create clear, well-organized, professional documents that are generally free of errors in grammar, punctuation, and spelling.
• Follow APA formatting and style guidelines for citations and references.