Patient Portal Implementation

Using MS Visio, Lucidchart, or a similar diagramming tool, create two Swim Lane Process Charts that illustrate your earlier Patient Portal implementation project. First Swim Lane Diagram: Map the workflow before the patient portal was implemented. Show how patients previously contacted providers to obtain medical information or request medication refills (e.g., calling the office, leaving messages, waiting for callbacks). Second Swim Lane Diagram: Map the workflow after the patient portal was introduced. Show how the process changes when patients can log in, review information, send secure messages, or request renewals online. Why Swim Lane Diagrams Matter in Healthcare Swim lane diagrams help make complex healthcare workflows clear and easy to understand. They show who is responsible for each step, how information moves, and where delays or inefficiencies occur. In environments where patients, nurses, providers, and office staff all participate in the same process, swim lanes help to: Clarify roles and responsibilities Identify bottlenecks or unnecessary steps Improve communication across teams Highlight how digital tools- like patient portals or even emerging GenAI features-shift work from manual tasks to automated workflows By comparing the before and after workflows, swim lanes allow you to visually demonstrate how the patient portal streamlines communication and changes the overall work process.