Patient-centered communication in healthcare

In this assignment, you will develop a professional presentation analyzing effective patient-centered communication techniques in healthcare settings. You will explore how verbal and non-verbal communication can both facilitate and hinder effective patient care while incorporating key competencies related to empathetic, compassionate, and culturally responsive communication. Objectives Upon completion of this assignment, the students will be able to: o Analyze verbal and non-verbal communication techniques in healthcare scenarios o Apply key competencies related to communication in nursing practice o Evaluate how communication strategies impact patient outcomes o Develop recommendations for improving professional healthcare communication Assignment aligns with: AACN Competencies: 2.1a, 2.1b, 2.2a, 2.2b, 2.2c, 2.2e, 2.2f, 6.1a, 6.1b, 9.2d, 9.2e, 9.2g BSN Program Outcomes: 1. Utilize professional communication to act as an advocate and deliver culturally sensitive person-centered care adhering to ethical and legal frameworks. 2. Integrate evidence-based interventions into person-centered care. 3. Demonstrate clinical reasoning and clinical judgment in the delivery of person-centered care to enhance health outcomes across the lifespan Instructions Assignment Details Part 1: Scenario Analysis Choose ONE of the following scenarios to analyze in depth: Scenario A: Cross-Cultural Communication Challenge A nurse is providing discharge instructions to an elderly patient who speaks limited English and is accompanied by family members who serve as interpreters. The nurse notices the patient seems confused despite family translation, and family members appear to be filtering information rather than providing complete translations. Scenario B: Mental Health Communication Barriers A nurse is conducting an initial assessment with a patient who has been admitted with symptoms of depression and anxiety. The patient provides minimal verbal responses, avoids eye contact, and shows signs of distress when discussing certain topics. Scenario C: Interprofessional Team Communication During a busy shift change, critical information about a patient’s medication change is inconsistently communicated between nursing teams. The oncoming nurse notices discrepancies in the verbal report versus what’s documented in the electronic health record. For your chosen scenario: 1. Identify at least three verbal and three non-verbal communication techniques/behaviors present 2. Analyze which techniques facilitate effective communication 3. Analyze which techniques hinder effective communication 4. Discuss the potential impact on patient care and outcomes Part 2: Patient Centered Care Connect your scenario analysis to the following patient-centered principles, explaining how each applies: 1. Empathy and Compassionate Care o How can nurses demonstrate empathy in this scenario? o What specific actions would demonstrate compassionate care? 2. Relationship-Centered and Personalized Communication o How can communication be tailored to individual beliefs and values? o What strategies ensure relationship-centered care in this context? 3. Emotional Intelligence and Professional Communication o How does emotional intelligence influence this scenario? o What constitutes professional communication in this context? 4. Cultural Competence and Inclusion o How can culturally responsive communication strategies be applied? o What approaches demonstrate cultural sensitivity and humility? 5. Nursing Role Clarity o How should the nurse communicate their role and responsibilities? Part 3: Recommendations and Improvements Based on your analysis: 1. Develop 3 specific, evidence-based recommendations to improve communication in your chosen scenario 2. Explain how implementing these recommendations would address the identified barriers Presentation Format Requirements 10 slides (excluding title and reference slides) o Introduction (1 slide) Slide should contain your presentation title, your name, course, and section number o Part 1: Scenario Analysis (2 slides) o Part 2: Patient Centered Care (5 slides) o Part 3: Recommendations and Improvements (2 slides) o Conclusion (1 slide) Summarize the key points of your presentation. o References Visuals and Engagement: o Use clear visuals (charts, diagrams, images) to support your points. o Maintain consistent and professional formatting throughout the presentation. o Keep text minimal on slides; use bullet points to summarize key information. o Aim for clarity and readability. References: o Include at least 3 peer-reviewed sources. Include at least one reference from required course materials and two peer-reviewed references not older than five years. o Sources should be properly cited in APA format (in-text citations on slides). o A reference slide must be included at the end of your presentation. Audio/Visual Presentation: o You will be expected to add recorded audio and/or video to the PowerPoint slides o Your spoken presentation should align with the content of the slides, elaborating on the points in your slides rather than reading them verbatim. o Your presentation should be between 8-10 minutes in length.