IPE GROUP 2 PAPER ASSIGNMENT

CASE STUDY

Employee Turnover at Hillcrest Memorial Hospital

SCENARIO:

Your group is the newly formed Service Excellence Committee at Hillcrest Memorial Hospital. Over the past year, employee turnover has dramatically increased throughout the organization with no obvious reason. The hospital CEO has asked the committee to survey and research reasons for the turnover. Upon careful review of the surveys, you notice that normal reasons for turnover, such as low pay and poor benefits, are not the problem. However, one trend stands outdissatisfaction with job autonomy. You surmise the reason this is a problem is because Hillcrest operates with a traditional hierarchy, including traditional manager roles that appear more dictatorial than participative. Employees have limited freedom when it comes to their work and are neither motivated nor empowered by managers. The committee discusses then and decides to explore this theory further. Empowerment is a controversial topic to members of the committee, as their initial fear is that once an employee is empowered they will run amok and the organization will suffer. Upper management ignores the concept of employee motivation due to the misconception that motivating employees means it will cost the organization money. The committee is assigned with the task of writing a draft response to present to the CEO.

This case study is a modified version of the following case study:

Dore, A. (2012). Case Study: High Employee Turnover at Hillcrest Memorial Hospital. In S. B. Buchbinder & N. H. Shanks (Eds.), Introduction to health care management (pp. 399-400). Burlington, MA: Jones & Bartlett Learning.

GROUP REPORT/PAPER (worth a maximum of 150 points):

As a group, you will prepare a report to present to the CEO. Your report should include the following sections:

SECTIONS:

Background

Summary and Introduction:

This section should include a summary of the information presented in the case, but written as though the committee has actually reviewed the data presented in the case. In other words, this should be written as a report to be given to the CEO. Therefore, you should not mention the case itself, but, refer to the data presented as actual information at your organization (Hillcrest Memorial Hospital). You will also include a summary of the purpose of the committee and it goals, as presented in this report.

Importance of employee motivation and empowerment In this section, you should discuss the importance and benefits of motivation to employee morale and employee longevity and retention. You should also discuss employee empowerment and its role in employee motivation. You should use and cite at least three sources in this section (this can include the textbook).

**Summaries from various professions: (My Profession: Registered Nurse)**

Each person in your group should write his or her own section here, to be incorporated into the paper as a whole. Each person should research and discuss employee motivation and empowerment as it relates to his/her profession (either current healthcare profession, or, one in which you plan to work in the future). For example, if you are a medical technologist, you would research and discuss information pertinent to lab professionals, such as: What motivates lab professionals? Are there strategies that could impact the motivation of the workforce in this profession? How can employee empowerment be improved upon in this profession? Or, if your plan is to become a CEO or manager and you are currently not working in healthcare, you could instead research and write about healthcare administration, in general. There should be at least one source cited in each of these summary sections. If there is more than one individual in the same profession within the group, each should still write their own section.

Strategies:

This section should list at least three strategies that your committee proposes to reduce turnover through increased employee motivation. Thoroughly discuss each strategy and describe how it could reduce turnover.

Conclusion:

This will just be a one paragraph summary of the report and proposal.

Formatting:

The report should be double-spaced, 12-point Times New Roman font, with a title page and a reference page at the end (an abstract is not required). You will not need a running head, but the paper will need to be numbered (please include these in the upper right corner of the page). The title page should include the name of the committee and the committee members. Papers should be approximately 10-12 pages in order to include the required information.

*****Summaries from various professions: Nurse Perspective (My Profession: Registered Nurse)***

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