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Job Title: International Office Student Volunteer

Department: International Programs and Services Office (IPSO)

job Type: Part-Time | Volunteer / Work Study

Location: Main Fresno Campus

Reports To: Director, International Programs and Services Office

Job Summary

The International Office Student Volunteer supports the International Programs and Services Office (IPSO) in providing services and resources to prospective, incoming, and current international students. This position assists with administrative tasks, student support services,admissions-related processes for the Intensive English Language Program (IELP), and International Office events. This role helps advance IPSOs mission to promote international student success and engagement within the Fresno Pacific University community.

Essential Duties and Responsibilities

Provide front-desk support by greeting visitors, answering phones, and directing inquiries to appropriate staff

Assist with administrative and clerical tasks including filing, copying, typing, mailing, and data entry

Support email communication, including mass emails to current international students

Assist current students by answering general questions and scheduling appointments with the PDSO

Respond to inquiries related to the Intensive English Language Program (IELP)

Assist with reviewing incoming IELP applications and preparing files for admissions review

Follow up with prospective applicants regarding application requirements and completion

Communicate with IELP faculty to coordinate meetings and provide program support as needed

Support International Office events such as orientation, registration, and related programs

Assist with IPSO activities, retreats, and International Club events

Contribute to ongoing efforts to improve the efficiency and effectiveness of International Office operations

Required Qualifications

Currently enrolled Fresno Pacific University student

Strong interpersonal and communication skills

Basic computer skills (email, word processing, data entry)

Ability to maintain confidentiality and professionalism

Reliable, organized, and detail-oriented

Preferred Qualifications

Interest in international education or student services

Experience working in an office or customer service environment

Cross-cultural awareness or experience working with diverse populations

Learning Outcomes

Students in this role will gain experience in:

International student services and higher education administration

Professional office communication and administrative skills

Cross-cultural engagement and student support

Event coordination and teamwork