HRTM 3230 case study 2

Brian supervises the night cleaning crew at an airport catering facility. The company has always had a terrible time getting help because of its distance from the city, the working hours, and lack of public transportation. Recently, the head of recruiting persuaded Brian to take on six refugees from a country in Southeast Asia as part of a deal with a sponsoring church group that has arranged to transport a busload of people to employers in the airport area. The refugees do not speak a word of English. Brian will have to train them in their jobs. This includes cleaning techniques and routines; using and catering for equipment and utensils; using and storing cleaning compounds, sanitizers, and pesticides; and maintaining standards of cleanliness. He must also teach them the company rules that they must observe. Someone from the church will teach Brian any 10 words of the refugees language and provide a pamphlet explaining cultural differences that might cause problems (for example, the refugees read and write from right to left). Questions What 10 words do you think would be most useful for Brian to learn? What can he do to create a receptive attitude on their part? Should he try to train all of them as a group, or one at a time? Why? How will he be able to tell whether they are really receiving his messages as he intends them? How can he communicate encouragement and approval