Exercise

Exercise Chapter 4

Identifying KSAOs

PART A: In Chapter 2 of your text, there is a sample job description in Table 2.1. Use this job description to create a structured interview. List the essential KSAOs for the job, and then indicate which of the KSAOs would best be tapped in an interview.

KSAOBest tapped in an interview?

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

______________________________________________YesNo

PART B: After completing Part A, you have identified the essential KSAOs for the job and determined which of the KSAOs are best tapped in an interview. To get you started, for each of the examples below, indicate the type of structured interview question that it represents. You can use figure 4.8 on page 143 of your textbook as a guide.

a. I see on your resume that you belonged to the Ryder Club. ________________________________________

What is the Ryder Club?

b. How would you rename an Excel file?________________________________________

c. Tell me about a time when you had to manage________________________________________

multiple tasks.

d. Suppose a customer told you that he wanted a refund ________________________________________

on his meal because it wasnt cooked properly. What

would you do?

e. Imagine that you are a teller and the line of customers________________________________________

is getting too long for you to handle before your lunch

break. What would you do?

f. What are the components needed to install a telephone?________________________________________

g. On your resume your job at Sears ended in June 2010 ________________________________________

and your next job at Belk started in October 2010. What

were you doing between June and October?

h. The job of research assistant involves a lot of stress. Tell________________________________________

me how you have handled stressful jobs in the past.

i. Can you work every other weekend?________________________________________

j. What is the ideal work environment for you?________________________________________

Now that you can identify different types of questions, the next step is to actually write questions that will tap each KSAO identified in the previous exercise. In the space to follow, write two examples of each type of interview question.

Disqualifier

1. _________________________________________________________________________________________

____________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

2. _________________________________________________________________________________________

___________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Skill Level determiner

1. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

2. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Future focused (situational)

1. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

2. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Past focused (behavioral)

1. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

2. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Organizational Fit

1. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

2. __________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

____________________________________________________________________________________________

Clarifiers

Use the resume below to write your clarifiers. You will probably have more than two of these to ask.

1. __________________________________________________________________________________________

____________________________________________________________________________________________

2. __________________________________________________________________________________________

____________________________________________________________________________________________

3. __________________________________________________________________________________________

____________________________________________________________________________________________

4. __________________________________________________________________________________________

____________________________________________________________________________________________

Matthew Bucky Crenshaw

27122 East Bay Ridge Road

Radford, VA 24141

(540) 555-5656

Professional Strengths

Five years of customer service experience

Good math skills

Get along well with people

Supervisory experience

Can work any kind of cash register

Work experience

Sales Associate (January 2012 present)

J.C. Penney, Christianberg, VA

Responsibilities include helping customers with their purchases, stocking shelves, and taking inventory.

Salesperson (March 2010 May 2011)

Ties for Guys, Roanoke, VA

Helped customers find ties that best matched their shirts and suits. Received three raises.

Teller (August 2007 February 2010)

Pulaski Community Bank, Pulaski, VA

Responsible for opening new accounts, helping customers with transactions, and ensuring that the teller drawer is accurate. Left to take better paying job.

Education

High School Diploma (2007)

John Wayne High School, Tustin, CA

PART C: After writing your interview questions in Part B, the next step is to develop the key for scoring answers to the questions. To provide you with practice in developing a scoring key, choose two of your questions and use a typical answers approach to score one and a key issues approach to score the other.

Typical Answers Approach

5 ___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

4 ___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

3 ___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

2 ___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

1 ___________________________________________________________________________________________

___________________________________________________________________________________________

___________________________________________________________________________________________

Key Issues Approach

___ _______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

___ _______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

___ _______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

___ _______________________________________________________________________________________

________________________________________________________________________________________

________________________________________________________________________________________