Discussion

Reflect on a hospitality or customer service experience (real or hypothetical) where employee behavior needed correction or improvement. Describe how the situation was (or could be) handled using positive discipline (e.g., coaching, goal-setting, feedback, mentorship) or negative discipline (e.g., warnings, suspensions, termination). Analyze the short- and long-term impacts of the disciplinary approach on the individual, the team, and the overall workplace culture. Share your opinion: Is one approach more effective than the other? Should both be used together? Support your viewpoint with examples or HR/management