Discussion

*** 3 DIFFERENT DISCUSSIONS (200 word each) 1. Discuss the importance of the following concepts in healthcare leaders, and how one can demonstrate the following: Interpersonal Connection Servant Leadership Emotional Intelligence 2. Discussion Scenario: Redesigning Roles at APUS Medical Center APUS Medical Center has recently undergone a major expansion, adding a new outpatient surgery wing and increasing its patient volume by 30%. As a result, several departments are experiencing workflow inefficiencies, overlapping responsibilities, and staff burnout. The Chief Human Resources Officer, Dana Kim, has identified that many job descriptions have not been updated in more than five years and no longer reflect the actual duties being performed. To address this issue, Dana initiates a comprehensive job analysis project, starting with the surgical support team. During interviews, she discovers that surgical techs are performing tasks outside their original scope, such as patient transport and inventory management, while nurses are covering administrative duties due to staffing gaps. These role shifts have led to confusion, inconsistent performance evaluations, and growing dissatisfaction among staff. Dana proposes a job redesign initiative that includes updated job descriptions, cross-training opportunities, and the introduction of multiskilled health practitioner roles. She also considers implementing flexible scheduling to improve worklife balance. Discussion Questions What steps should Dana take to ensure the job analysis process is thorough, inclusive, and legally compliant? How can job redesign improve both employee satisfaction and organizational performance in this scenario? What potential challenges might arise from introducing multiskilled roles and flexible scheduling in a surgical environment? How can APUS Medical Center ensure that the redesigned roles remain adaptable to future changes in healthcare delivery? 3. Please read full description below. In Chapter 3 of Transforming Healthcare, there is a discussion about how many doctors and nurses found the most difficult change to be the standardization of work. Dr. Jacobs describes how there can be six different doctors in the same department all treating the same type of ailment six different ways. Why is it so difficult to standardize work in medicine? Why is not standardizing detrimental? What are the benefits of standardization?