disc22

This week, we are focusing on communication in action especially in real-world workplace situations. In healthcare, strong communication is essential to quality service, patient satisfaction, and even safety. Poor communication, on the other hand, can leave a lasting negative impression.

Instructions:

1. Find a short YouTube video (25 minutes) that shows either excellent or poor customer service. This can be from any industry restaurant, retail, hospitality, or healthcare as long as it highlights clear communication behaviors.
2. In your post:

• Briefly summarize the video (include the link).
• Describe how communication (verbal and/or nonverbal) impacted the customers experience.
• Reflect on how it made you feel as the observer.
• If this occurred in a healthcare setting, would you return as a patient? Would you recommend the facility to others?
• Finally, explain what should have been done differently (if it was a negative interaction) OR what was done well (if it was a positive one).

Reply to at least one classmate and share whether you agree with their take on the situation. Would you have responded the same way as the customer?

Reminder: In healthcare, the patient is always the customer. Think about how every word, gesture, and expression we use communicates a message even when we dont realize it!