Conflict Handling Styles

Take ‘Conflict Self-Assessment’ on page 186 of your ‘Leading and Managing’ eBook (box 8.2) and tally your results according to the instructions.

On a Word document, record your answers to the following questions and upload them below. Be clear and concise in your answers. Your submission should be 1-2 pages in length.

1. According to the self-assessment, which conflict handling approach best describes you? Do you think this accurately describes you?
2. Which conflict handling style do you think is most effective in resolving conflict? Briefly describe a time where you have seen this approach in action. What was the outcome?
3. How can you be a more effective communicator both in normal conversation and during a conflict? What modifications to your current nonverbal and verbal communication pattern can you make to be a more effective communicator?