Case study 3

Carefully read the proposed scenario. Then, address the five tasks listed below. Use at least one real-world hospitality example or case as a comparison or support. Make sure you combine theory with practice by implementing the concepts we covered in this class. Points will be deducted for poor, short answers that lack strong arguments and justification. Questions should be included as headings within your assignment, followed by your detailed answers. Your paper must be in the form of a Microsoft document based on the following guidelines: Font: Times New Roman, 12 pt., double-spaced. It must be submitted via Canvas by the due date. Late submissions will not be accepted and will automatically receive a zero. Scenario Background Vista Mar Resort is a mid-size beachfront property known for its scenic views and quality service. However, over the past year, the resort has experienced a decline in employee morale and an increase in staff turnover. Guest satisfaction ratings have also dropped, with several complaints noting inattentive service and lack of enthusiasm from staff. Current Issues Employees feel overworked and underappreciated. Minimal input is allowed from frontline staff in decision-making. The resort lacks a formal recognition system or feedback loop. There is no clear training or career development path. The General Manager, Ms. Lopez, has recognized the problem and is determined to implement a strategy that incorporates employee motivation, empowerment, and continuous improvement to revitalize the workplace culture. Your Task As an expert and consultant, you must: Identify the main challenges faced by Vista Mar Resort. Propose at least three motivation strategies based on motivation theories (e.g., Maslow, Herzberg, or Expectancy Theory). Recommend two empowerment tactics that can help staff feel more involved and valued. Outline a continuous improvement plan (e.g., regular feedback loops, team meetings, training programs, or performance metrics). Suggest how to evaluate the success of these strategies over a 6-month period.