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AMGT 300 Reflection Paper #2 I Dont Agree, but Im Listening Context of the Assignment: Being a good listener is a critical part of effective communication. Without it, youre unlikely to be a good manager. Therefore, the purpose of this assignment is to help you develop your listening skills. And theres no better way to do that than to talk to someone whose views are quite different from yours. In the best of situations, being a good listener is difficult. Because of perceptual filters, distractions, or daydreams, we retain only about 25 percent of what we hear. When were talking with people who have very different views and opinions, it can be almost impossible to be good listeners. We tend to interrupt, jump to conclusions about what theyll say, and hurry them to finish their points (which we dont want to listen to anyway) so that we can correct their thinking with our own opinions. Process of the Assignment: To complete this assignment, youll have to find someone who has different views or opinions on some topic (handgun control, abortion, capital punishment, and euthanasia are just some of the topics on which you can always find someone with a different viewpoint). Once youve found someone, conduct a 10-minute listening session, following this simple rule: Before stating your opinion, you must first accurately reflect or paraphrase the statement that your listening partner just made. For example, suppose that your listening partner says, Women shouldnt have to ask anyone for permission for what they do to their bodies. If they decide they want an abortion, they should go ahead and have it. Before making your point or disagreeing with your partners, you will have to accurately paraphrase that statement in your own words. If you dont paraphrase it correctly, your listening partner will tell you. If you or your partner has difficulty accurately paraphrasing a statement, ask the other person to repeat the statement and try again. Also, dont parrot the statement by repeating it word for word. Good listening isnt mimicry. Its capturing the essence of what others have said in your own words. And before your listening partner responds, they, too, have to accurately paraphrase what you say. Continue this listening-based discussion for 10 minutes. Deliverables of the Assignment: Construct a 3-4 page paper that, at a minimum, addresses the following questions: 1. Was this discussion different from the way you normally discuss contentious topics with other people? Why or why not? 2. Was it difficult to reflect or paraphrase your listening partners perspectives? Explain and give an example. 3. Did active listening techniques or empathetic listening techniques lead to more effective listening for you? Explain. 4. How can you apply these skills to your own managerial career?